Package Shipping / Online store

For Custom Products (on request)   packages are sent 24 hours after the estimated manufacturing time , or earlier if the product is manufactured in a shorter time  through the FedEx shipping company , all with tracking number. The approximate delivery time of the package is 6 to 10 business days * (main cities) In remote areas with low population and / or limited accessibility, special delivery times apply.

Free shipping worldwide.

D`Raso offers a tax-free shopping experience for customers who reside outside of Colombia, these taxes are paid by D`Raso when they are generated by the customs authorities in their country.

We advise you to group all your articles in one order. We cannot combine two different orders.  We are not responsible for delays or damages that your package may suffer after shipment as each package is managed by the shipping company, but we do everything possible to arrive on time and fully protected (all packages are insured for damage or lost).

Whatever the shipping method, we will provide you with a link and a guide number so you can track your order online.

DELIVERY TERM

* APPROXIMATE MANUFACTURING TIME FOR ONLINE ORDERS: 20 days (We will be informing you of the order status in your email)

* SHIPPING TIME:  6 TO 10 days (we will issue your package as soon as they are manufactured)

* For orders placed on any of these days: Saturday, Sunday or the day before a holiday, the delivery time will be extended by 1 or 2 extra business days.

Note:

-Shipping times are approximate values directly with the carrier.

SHIPPING RULES AND RESTRICTIONS

•   Orders are shipped only on business days. Business days are Monday through Friday, excluding national holidays in Colombia.

•   We cannot deliver to post office boxes or virtual lockers.

•   We do not reimburse express shipping costs in the case of returning items.

•   For any questions, write to our customer service on WhatsApp +573136214425.

•   Due to logistical difficulties when shipping to certain remote areas, we reserve the right to cancel your order and / or apply additional terms and conditions to that order (including, without limitation, the condition that each order reaches a minimum amount ). Our customer service will notify you of the cancellation and / or application of these conditions as soon as possible after you place your order.

Causes not controllable by the Company of external shipments /  Events that make transportation difficult:

- Bad weather at the airport of Origin, Transit and / or Destination: When a shipment or group of shipments cannot be transported timely due to delays and / or cancellations of flights due to adverse weather conditions that restrict the operation of airports. (This condition will apply when the route contains an air transport). The above events exempt D´RASO SAS and the shipping company from liability.

-Deficient address: Inconsistency in the address that does not allow the delivery of the shipment (lack of an incorrect number or data).

-Obstruction land connection: When a shipment or group of shipments have delayed delivery due to closure of roads attributed to landslides, floods and / or maintenance of roads that hinder land connections in or between cities.

-Public order: When a shipment or group of shipments have delayed delivery as a result of demonstrations, strikes, stoppages, rumors and / or security conditions that obstruct the mobilization of the shipment. 

-Inspection authorities: These are situations in which due to the review by the police and / or customs authorities, a shipment or group of shipments may present a delay in delivery.

It is our duty to inform you that there are events where delivery cannot be made due to causes attributable to the recipient such as:

-Closed the address: When the delivery is to be made and there is no one at the address to answer the call or receive the shipping.

-Recipient does not reside: When at the time of delivery, the recipient does not live or work at the address indicated by the sender.

-Failure to pay taxes: Failure to pay taxes generated by customs in your country to allow the merchandise to enter may delay the delivery, generate additional storage costs and even the loss or abandonment of the package. In the event that taxes are generated you will be notified (according to purchase conditions).

It is our duty to inform you that if it is not possible to complete the international delivery of your package for the reasons stated above, it is likely that the transport company will declare the merchandise lost or abandoned, exempting D'Raso from any responsibility.

It is our duty to inform you that if for any reason the package is returned to Colombia, FedEx or the company in charge of the international transport will make another charge for the shipment, plus the income tax expenses to Colombia, since all packages pay customs taxes as required. the law. Expenses that will be assumed by the client and exonerate D'Raso of any responsibility.

In the event that a return is made due to faults that are due to D'RASO (Damage in workmanship or material), D'RASO will bear the shipping costs and taxes and undertakes to exchange the product for another of equal / greater value. or deliver a voucher for the same amount of the returned product. (Applies according to purchase conditions).

We want you to find the perfect size when you shop in our online store. And to make it easier, we provide you with a guide to shoe sizes and characteristics that will help you find the perfect shoe for you. However, if the shoe you ordered does not work for you, you can contact our customer service team. to validate and make the adjustments that are necessary so that they fit you perfectly. (may not include shipping costs).