Customers may place all their orders through our website: drasocalzado.com.

Each customer declares that they have full capacity to use credit cards and that these cards have sufficient funds to cover all costs arising from the purchase of products through drasocalzado.com.

By clicking the “Pay” button during the checkout process, the customer declares that they fully and expressly accept, without reservation, all of these General Terms and Conditions of Sale.

The data recorded by D’RASO S.A.S. constitute proof of the transactions carried out between D’RASO S.A.S. and the members of its Private Community. D’RASO S.A.S. will confirm each order by sending an email.

Our product prices include all applicable taxes and, in most cases, shipping costs.

The minimum purchase is 50 US dollars (USD), excluding shipping costs or other additional charges.

D’RASO S.A.S. reserves the right to modify its prices at any time. However, products will be invoiced based on the prices in effect at the time the order is placed, subject to product availability and except in the event of an obvious typographical error.

The products will remain the property of the supplier until full payment of their price has been made.

D’RASO S.A.S. reserves the right to reject an order from any customer with whom it has an ongoing dispute.

Package Shipping

For customized products (made to order), packages will be shipped 24 hours after the estimated manufacturing time, or sooner if the manufacturing of the product is completed in a shorter period. Shipments are made through FedEx or DHL, all with tracking numbers. The estimated delivery time is 6 to 12 business days* for major cities. Special delivery times may apply to remote or low-population areas and/or locations with limited accessibility.

Worldwide Shipping and Taxes Included

At D’RASO, we want to offer you a simple, transparent shopping experience with no surprises. For this reason, for our customers residing outside Colombia, we offer a shipping option that includes shipping and, under the applicable conditions, the taxes and customs charges associated with importing the order into the destination country.

This means that, when these costs are included in the selected shipping option, D’RASO will assume the corresponding costs to facilitate the delivery of your order.

Please note that there may be exceptional situations in which additional costs are generated that are not included, especially when the package must be returned to the sender for reasons attributable to the recipient, such as an incorrect address, inability to receive the order, refusal of the package, or failure to comply with requirements established by the authorities of the destination country.

In these cases, any additional return, storage, tax, or other charges that may arise will be the responsibility of the customer.

We recommend grouping all your items into a single order, as it is not possible to combine two different orders.

D’RASO is not responsible for delays or damage that your package may experience once it has been shipped, as each package is handled by the shipping company. However, we do everything possible to ensure that your products arrive on time and properly protected. All packages are insured against damage or loss.

Shipping costs include handling and packaging costs. Handling costs have a fixed price, while shipping costs may vary depending on the total weight of the package. We recommend grouping all your items into a single order, as it is not possible to combine two different orders and shipping costs will be applied individually to each order.

Regardless of the shipping method selected, we will provide you with a link and tracking number so that you can track your order online.

International Pricing Policy

The prices published on our website are expressed in US dollars (USD) and correspond to our international rates. These rates are established according to the commercial conditions of international markets and include the costs associated with exporting, logistics, transportation, customs procedures, taxes, and other expenses necessary for the distribution of our products outside Colombia.

The prices published on each of our channels correspond to the market they are intended for and may differ from those offered in other countries or regions.

These price differences are due to factors such as the commercial conditions of each market, logistics costs, exports, taxes, duties, exchange rates, and other expenses associated with the distribution of our products.

This policy allows us to offer a transparent shopping experience and an appropriate service for each market.

Important ⚠️:

*It is our duty to inform you that, if there is a deficiency in the service, loss, damage, or delay on the part of the company responsible for shipping a package, the corresponding refund, replacement, or credit may be processed according to the declared value of the merchandise and the applicable conditions.

*Please note that the delivery dates indicated are approximate and may vary for different reasons, such as inspections carried out by customs authorities.

*It is important to note that if the package is not received for any reason, it may be destroyed or returned to the sender. D’RASO will not be responsible for or assume the return costs or taxes that may arise.

*If the package is returned to Colombia for any reason, FedEx or another company responsible for international transportation may apply an additional charge for the return shipment, in addition to import taxes into Colombia, as packages may be subject to customs duties in accordance with applicable legislation. These additional costs will be the responsibility of the customer.

*If the return is due to issues attributable to D’RASO, whether caused by defects in workmanship or materials, D’RASO will assume the shipping costs and taxes or, depending on the purchase conditions, undertake to replace the product with another of equal or greater value or issue a credit for the same amount as the returned product.

*We want to make sure that you find the perfect size when shopping in our online store. For this reason, we provide a size guide and information about the characteristics of the shoe to help you find the ideal footwear for you. However, if the shoes you ordered do not fit properly, our customer service team will be available to review your case and make the necessary adjustments to ensure that they fit your measurements properly.

Please note that shipping costs and taxes that may arise when requesting adjustments are not included.

DELIVERY TIME

Standard delivery: standard shipments have an estimated delivery time of 6 to 12 business days*.

*Your order should arrive within approximately six to twelve business days in major cities, calculated from the date the order is shipped.

*Delivery is made only on business days.

*For orders placed on Saturdays, Sundays, or the day before a public holiday, the delivery time may be extended by 1 or 2 additional business days.

SHIPPING RULES AND RESTRICTIONS

• Orders are shipped only on business days. Business days are Monday through Friday, excluding national holidays in Colombia.

• We cannot deliver to P.O. boxes.

• We do not refund expedited shipping costs in the event of a return.

• For any questions, you may contact our customer service department via WhatsApp: +57 3136214425.

• Due to logistical difficulties that the shipping company may encounter when making deliveries to certain areas, we reserve the right to cancel your order and/or apply additional terms and conditions to such order, including, among others, the requirement that each order reach a minimum amount. Our customer service department will notify you of the cancellation and/or application of these conditions as soon as possible after you place your order.

Note:

— Shipping times are approximate and may vary depending on the destination and the particular conditions of transportation.

LOSS OR DAMAGE DURING TRANSPORTATION

If products are lost or damaged during transportation, they will be covered by the shipping company's insurance, according to the value declared on the corresponding invoice.

To help us manage any issue as quickly and effectively as possible, we recommend documenting the opening (unboxing) of your order with photographs and videos.

This record will allow us to have evidence in the event of any issue or damage to the products during transportation.

Causes Beyond the Control of the Shipping Company / External Events That May Hinder Transportation:

— Bad weather at the airport of origin, transit, and/or destination: When a shipment or group of shipments cannot be transported on time due to flight delays and/or cancellations caused by adverse weather conditions that restrict airport operations. This condition applies when the route includes air transportation. These events release D’RASO and the shipping company from liability.

— Incorrect or Incomplete Address: When there is an inconsistency in the address that prevents delivery of the shipment, such as a missing number or incorrect information.

— Road Connection Obstruction: When a shipment or group of shipments is delayed due to road closures caused by landslides, floods, and/or road maintenance that hinder land transportation connections within or between cities.

— Public Order: When a shipment or group of shipments is delayed as a result of demonstrations, strikes, work stoppages, riots, and/or security conditions that obstruct the movement of the shipment.

— Inspection by Authorities: Situations in which, due to inspections carried out by police and/or customs authorities, a shipment or group of shipments may experience delivery delays.

It is our duty to inform you that there are situations in which delivery cannot be completed for reasons attributable to the recipient, such as:

— Closed Address: When delivery is attempted and there is no one at the address to answer the call or receive the shipment.

— Recipient Does Not Reside at the Address: When, at the time of delivery, the recipient does not live or work at the address provided by the sender.

Availability

D’RASO will do everything possible to serve all its customers and meet demand for our products.

If a product becomes unavailable after an order has been placed, you will be informed by email and our customer service department will contact you to provide the corresponding information.

In the event of a refund, the time required for the money to be reflected in the customer's bank account will depend on the type of card used and the conditions and processing times established by each banking institution.

Security

For your security, D’RASO has entrusted credit card payment processing to PayPal, one of the internationally recognized payment platforms.

The banking information entered is encrypted and securely transmitted to the servers of the corresponding entity and subsequently verified with the issuing bank to prevent possible fraud and unauthorized use.

This data-entry procedure is protected by 128-bit SSL (Secure Sockets Layer) encryption technology, one of the protection systems available for this type of transaction. Thanks to this technology, unauthorized third parties will not have access through the Internet to the banking information entered by the customer.

Only the bank and the payment gateway have access to the banking information associated with these payment methods. Therefore, D’RASO does not know, store, or record this information during the payment transaction.

Liability, Disputes, and Applicable Law

D’RASO shall not be held responsible for non-compliance resulting from stock shortages or product unavailability, force majeure, total or partial disruptions or strikes, especially when they affect postal services, means of transportation and/or communications, as well as floods or fires.

In the event of a dispute, the customer should first contact D’RASO in order to attempt to reach an amicable solution.

ORDER TRACKING

You can track your order by accessing your order history in “My Account.” Go to the details of the order you wish to check and click the tracking number shown in the “Details” column. From there, you will be redirected to the shipping company's website, where you can view the most up-to-date information.

If this information is not available, you can request the tracking number and tracking link by email, indicating the assigned order number.

Please note that until the carrier updates its systems with your order information, you will not be able to track your shipment through its website. Therefore, tracking information may not yet be available when we provide you with the link the day after your order is placed. Carriers generally update their information one business day after the tracking link is provided. If the information is still unavailable, we recommend trying again later.

Some orders may be packaged in more than one box. In these cases, each box will have its own tracking number.

The possible statuses of your order are:

* AWAITING PAYMENT CONFIRMATION:

This status means that the system has received your order, but the payment platform has not yet validated or confirmed the transaction. You will also receive an email confirming that we have received your payment.

* PAYMENT ERROR:

This status means that the payment is not reflected in our bank account or that the transaction encountered an error. You may contact us if you need assistance.

* PAYMENT ACCEPTED:

This status means that the payment has been accepted by the platform responsible for processing it.

* BANK TRANSFER PAYMENT PENDING:

This status means that payment by bank transfer is pending or is still being verified.

* WE ARE MANUFACTURING YOUR ORDER:

This status means that the system has received your order and our order management team has processed it correctly.

* SHIPMENT PREPARATION:

This status means that your order is being prepared and will be shipped soon.

* ORDER SHIPPED:

This status means that your order has left our store and is now in the hands of the carrier. You can click the tracking link provided with this status to check the location of your package. When your order leaves our warehouse, you will also receive an email with the tracking link.

* REFUND ISSUED:

This status will appear when you have decided to return your order or part of it. It indicates that the refund has been processed. You will also receive an email when we receive and accept your return.

* PRODUCT OUT OF STOCK:

This status indicates that a material or product is unavailable. One of our advisors will contact you to provide further information.

* ORDER RECEIVED:

This status indicates that the order has been delivered to the customer and that the process has been completed. When you receive your product, you can confirm that you received your order by clicking the “Order Received” button available in your account.

Modification of the General Terms and Conditions of Sale

D’RASO reserves the right to modify these General Terms and Conditions of Sale without prior notice and may change, remove, or add both the content and services provided through the website and the way in which they are presented or located on its servers.

These changes must be accepted by the user each time they make a purchase through drasocalzado.com.

All orders are subject to availability. If an item is unavailable after you have placed your order, our customer service department will contact you.