Privacy Policy

D’RASO S.A.S. hereinafter, “D’RASO”, “we/our/us” and similar are committed to protecting and respecting your privacy. We strive to comply with all applicable laws regarding privacy protection and security of personal information. The D’RASO Privacy Policy, together with the additional terms and conditions that contain complementary information about specific services that you use (hereinafter, the “Privacy Policy”), define our privacy practices regarding the collection, use and protection of your personal information on D’RASO websites, devices, applications and services, both online and offline (hereinafter, the “SERVICE”), in addition to indicating with whom we may share the information collected and to whom we may disclose it. If you are a minor, you should only access or use the SERVICE after your parents (or guardian) have read and accepted our Privacy Policy.

Your use of the SERVICE, access to the SERVICE, or submission of personal information to the SERVICE by you or, if you are a minor, your parent's (or guardian's) or you with your parent's (or guardian's) permission submitting your personal information to D’RASO, will be considered an acceptance of the Privacy Policy.

Information collected by D’RASO

In connection with our SERVICE, we may need to collect certain information about you when you use or interact with our SERVICE (“Information”); We may request the following information:

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Information you provide us

Your email address and your country/region when you register or log in to a D’RASO account. If you use a social media account to log in or register for a D’RASO account to use our SERVICE, we may also collect all publicly available information (including, but not limited to, your profile picture, your gender, your date of birthdate and your language settings) associated with that social media account.

Your name, identification number, postal/shipping address, contact information, email address, or other information from payment services when you make a purchase of any of our products to create a profile in our database or to resolve certain requests to customer service.

(D’RASO DOES NOT REQUEST OR STORE ANY CARD DATA ON OUR SERVERS, THIS INFORMATION IS DELEGATED TO THE PAYMENT COMPANY IN CHARGE)

Information obtained from your use of the SERVICE

Device Information: For example, your device model, serial number, version and type of your operating system, IP address, and other unique device identifiers.

Log Information: For example, settings, when your devices were activated, the network you use to connect to our SERVICE, network status, phone registration information, standby status, call history blocks, preferred interface, browser type and language settings, diagnostic and usage data and your usage behavior on our SERVICE.

Location information: For example, the version of the Wi-Fi module and GPS of your devices, the GPS signal, data that identifies nearby cell towers and wireless access points, the time zone and the time of the location in which the device is used.

Information about applications: such as the type of software or applications you have installed, how you use the content offered through the SERVICE and how you interact with it (for example, the installation time and the uninstallation time, the frequency with which you use it or the category of software or applications you prefer).

How D’RASO uses information

We may use the information we collect for the following purposes:

*To evaluate and improve the SERVICE.

*To know the opinion of the client and analyze the user experience, aiming to developing and evaluating new services.

*To execute the registration process of a D’RASO account.

*To fulfill your requests, including, but not limited to, providing procurement information and documentation, such as proof of purchase; to provide technical notes.

*To process your subscriptions, including D’RASO newsletters to keep you up to date with the latest D’RASO news, promotions and upcoming events. You can cancel your subscription at any time without charge.

*To send you important notifications, such as notices of changes to our terms, conditions and policies. Given the importance of communications, you will not be able to stop receiving them.

*To verify your identity, offer rewards and participation in campaigns, provide linking services and make sure if necessary when you participate in our events or contests.

*To offer you recommendations about services that may be of interest to you based on your use of our SERVICE.

*To send you advertising and marketing communications that we think may be of interest to you.

*To respond to customer service requests, such as product repair requests, and to answer your questions.

*To offer you our customer satisfaction and customer service survey, which aims to analyze user experience.

*Any other purpose with your consent.

To whom D’RASO discloses your information

Your information will not be disclosed to third parties, with the following exceptions:

Your consent

We will only disclose your information to third parties or share it with them with your consent.

Business partners

We may disclose anonymized information to our business partners, for example, business partners who provide data analysis services or provide advertising and marketing communications based on the anonymized information.

Service Providers

We may disclose your information to our service providers and share it with said service provider, who provide services to us or provide services on our behalf; for example, service providers help us send marketing communications, provide customer service and deliver purchases. These service providers will only use your information in accordance with our instructions and for the purposes described herein; D'Raso guarantees that all its service providers comply to the letter of the Privacy Policy.

For safety, security and legal purposes

We may disclose your information to third parties or share it with them for security or legal purposes:

If required to do so by applicable laws or regulations or by competent government or judicial authorities, if necessary to pursue or pursue a legal claim, or to raise or pursue a legal defense, or if necessary to prevent fraud or other illegal activities.

To protect the rights, property or safety of D’RASO, our service providers, customers or the public, if required or permitted by law.

International transfers of your information

You understand and accept the transfer, storage, use or processing of your information by D’RASO and service providers (Service Providers), which may be in a different country than the one you are in. Said transfer, said storage or said processing of your information will be subject to the Privacy Policy and the applicable laws on the protection of privacy and information security.

Cookies and similar technologies

D’RASO uses cookies and similar technologies to provide its SERVICE:

Cookies

Cookies are small text files placed on your devices to personalize your user experience on our SERVICE. Cookies will not collect information that identifies you:

Registration and authentication: We use cookies to store your unique registration identification number and authentication information on your device. Cookies allow you to visit our websites and move from page to page on them without having to log in each visit.

Storing your preferences and settings: Cookies keep your settings and preferences across your devices, for example, your preferred location or language. By storing your settings in cookies, it is not necessary to reapply your preferences and settings each time you visit our websites.

Analysis: We use cookies to count the number and duration of your visits to our websites, as well as to know which part or functions you visit the most. This information helps us analyze the performance and operation of our SERVICE with the goal of improving performance and developing new services, features, and functions.

Advertising: We use cookies to collect data about your use of our websites and to identify your interests, for example, the advertising you have seen. D’RASO and its business partners use this data to offer you the most relevant advertising.

Please note that you can configure cookie preferences by accessing the browser's [tools and settings] to accept, block or delete cookies. The location of [tools and settings] in the browser may vary, depending on the browser you install; visit the browser's technical support or privacy page for more information. Certain functions of our SERVICE depend on the use of cookies; If you choose to disable cookies, you may not be able to use all the features of our websites.

Third party links on our websites

Our SERVICE may contain links to third party websites. Please be aware that D’RASO is not responsible for the security, privacy practices or materials on such third-party websites. We recommend that you be aware when you leave our SERVICE and that you carefully read the privacy statements of those third-party websites. This Privacy Policy only applies to the D’RASO SERVICE.

Security

We take precautions to protect your information from unauthorized access, alteration, disclosure or destruction. We conduct internal reviews of our information collection, storage, processing practices and security measures, as well as physical security measures that prevent unauthorized access to the systems in which we store your information.

The transmission of information between the different D’RASO locations is done through our SSL protected network. When you submit your information to us, that information is protected both online and offline.

However, D’RASO cannot guarantee total security on the Internet. To protect your data from unauthorized access, we recommend that you:

Use alphanumeric passwords when registering your D’RASO account.

Change your passwords regularly.

Keep your devices up to date by applying the latest security updates available for your software and using tools like antivirus and spyware protection.

If you detect a technical vulnerability that affects the D’RASO SERVICE, do not hesitate to contact us at atencionalcliente@drasocalzado.com

Management of your information

We want to help you keep your information up to date. You can view and change your information by logging into your D’RASO account and editing your account information.

If you have any other questions about the information D’RASO collects about you, please contact us at atencionalcliente@drasocalzado.com

Whenever you use our SERVICE, we strive to maintain the accuracy of your data and protect your information against malicious destruction. or accidental. We will take into account the requests you make in relation to your data; however, we may not be able to accommodate all of your requests in the following circumstances:

*If required or permitted by applicable laws.

*For legitimate business purposes.

*Unreasonably repetitive requests, requiring disproportionate technical resources and effort, for example developing a new system or fundamentally changing current practices.

Potential risks to the privacy of others.

Minor's privacy

We do not knowingly collect information from minors who are under the age of eighteen (18), or the equivalent minimum age in the applicable jurisdiction, without parental consent. We encourage parents (or guardians) to play an active role in their minor's online interests and activities while using our SERVICE.

If you are a minor, obtain the consent from your parents before using our SERVICE. You can only send us information with your parent's consent. Your parents (or your guardian) can revoke any consent they have previously given at any time.

Sensitive personal information

D’RASO will never ask you to provide confidential information, such as your credit card information, your medical history or health folder, your political or religious beliefs, your crimes (alleged or committed), your criminal record, your sexual orientation, your sexual history, your behavior or genetic information. Do not provide us with such information.

Changes to the D’RASO Privacy Policy

We may change the Privacy Policy, so we strongly encourage you to periodically review the Privacy Policy posted on our websites. By accessing our SERVICE or using it once the Privacy Policy has been updated, D’RASO will consider that you give your consent to the current Privacy Policy, including any updates. The most up-to-date version of the Privacy Policy will always be available on this page; when any significant changes occur, we will clearly communicate this to you, for example by sending you an email notification.

For more information about this notice, contact:

D'RASO SAS

Legal Representative: Mr. Robiro Ocampo

Address: calle 66 # 48A-100. Medellín - Colombia

Email: gerencia@drasocalzado.com

Mobile | WhatsApp: +57 3136214425