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MANUAL
ORDERING GUIDE
We want to make sure you find the perfect fit when shopping at our online store.
To make this choice easier, we have created a guide to help you select the ideal size for you. We recommend carefully checking the measurements and size conversions before placing your order.
Determining the recommended size for your foot is very easy. Simply follow the instructions in the video below.
Its accuracy in this process contributes to the product fitting better.
MATERIALS
• Two sheets of blank paper, a ruler, and a pencil. Avoid using markers or thick-tipped pencils.
STEP 1
Place a sheet of paper on a flat surface and stand with one of your feet on it, placing your full body weight on the foot you are measuring.
STEP 2
Ask another person to carefully trace the outline of your foot. For a more accurate measurement, the pencil should be kept completely vertical and in contact with the edge of your foot throughout the entire tracing.
STEP 3
Once the outline has been drawn, identify the longest and widest points of your foot outline. These will be the measurements we use to determine your size.
STEP 4
Using the ruler, measure the length and width of your foot outline in centimeters. When taking the measurement, start from the 0 cm mark on the ruler to obtain an accurate result.
STEP 5
Repeat the entire process with your other foot. It is important to measure both feet, as there may be slight differences between them.
That’s it! You now have your foot measurements.
Please keep the following in mind:
• It is normal for there to be a small difference between the measurements of your right and left foot. If this occurs, your size should be determined based on the larger foot to achieve a proper fit.
• You do not need to scan the drawing. A clear photograph of the outline, together with accurate length and width measurements, is sufficient.
• Indicate the size you normally wear on the drawing, along with the exact length and width measurements obtained by following the instructions in the video.
These measurements will help us provide you with more accurate guidance when choosing your size.
FREQUENT QUESTION:
Is it possible that my shoes may require measurement adjustments?
Yes. The production of a customized shoe involves several processes, including design customization, measurement taking, and measurement analysis. To ensure that the finished product fits each customer’s specifications properly, accurate measurements and effective coordination between the customer and our team are essential.
Although we take precise measurements, in some cases a made-to-measure shoe may require additional adjustments, especially when the foot has particular characteristics or measurements. The unique shape of each foot, differences between the two feet, and personal fit preferences can influence the final comfort and fit of the footwear. For this reason, small adjustments may sometimes be necessary, such as adding pads, making a slight adaptation to the material, or making minor modifications to the sole, with the goal of achieving a better fit and greater comfort. If necessary, our team can guide you and assist you with these adjustments, or you may consult a professional shoe repair specialist.
What should I do if the shoes I ordered are too tight?
At D’Raso, it is very important to us that your shoes fit properly and provide the comfort you need. Please keep in mind that there is a difference between a shoe feeling snug and the shoe actually being the wrong size or not matching the measurements of your foot. When trying on new shoes, it is normal for them to feel slightly snug or firm, as they are in their initial condition. With use, the materials may gradually give and soften, especially in shoes made from genuine leather, allowing them to adapt better to the foot.
However, if the shoe is clearly too small, causes pain, restricts toe movement, or does not correspond to the measurements of your foot, you should not assume that this is simply part of the normal break-in process of a new shoe. In these cases, please do not hesitate to contact us before making any modifications, so our team can guide you and help determine the best solution.
Our goal is for you to receive footwear that fits your feet properly and allows you to dance with comfort, safety, and confidence.
What should I do if the size I ordered doesn’t fit?
Our goal is to help you find the ideal size when shopping at our online store. To make this process easier, we have created a size guide with information about our footwear to help you choose the model and size that are best suited to you.
If, despite following our size guide, the shoes you received do not fit your foot properly, don’t worry. Please contact our customer service team, and we will be happy to review your case and guide you toward the best option to achieve a proper fit and the comfort you need.
Our team will assist you throughout the process to find the most appropriate solution based on the characteristics of the footwear and the conditions of your order.
Please keep in mind that, depending on the solution required, shipping costs may not be included.
SHOE SIZE
Foot length is commonly defined as the distance between two parallel lines perpendicular to the foot, formed from the most prominent toe to the end of the heel. This measurement should be taken while standing barefoot, with the body weight evenly distributed on the foot being measured.
It is common for there to be a slight difference between the measurements of the right and left foot. In this case, you should measure both feet. When purchasing shoes, keep this difference in mind, as the footwear should be selected based on the size of the larger foot. If you have particularly complex or unusual foot measurements, please contact our advisors for assistance.
There are different shoe sizing systems, while measuring foot length in centimeters is universal. For this reason, we use centimeters (“cm”) as our unit of measurement.
We do not recommend using inches and then converting the measurement to centimeters, as this may result in inaccurate sizing. Please use a measuring tape or ruler with centimeter markings, starting the measurement from the zero (“0”) mark.
Shoe sizes are numerical values used to indicate whether a particular shoe is likely to fit a person. There are different shoe sizing systems used around the world, and these systems vary in how measurements are determined, which units of measurement they use, and how the numbering is established, including whether sizes such as 0 or 1 are included. It is also important to remember that different sizing systems may be used depending on whether the footwear is intended for men, women, children, sports, or, in our case, dancing.
Sizing systems vary depending on the country and region. Among the different systems used around the world, the European continental sizing system is used in countries such as France, Spain, Germany, and Italy, and differs from the American sizing system.
It is important to note that these sizing systems are not fully standardized, as differences may exist between brands, manufacturers, and models. At D’Raso, we understand this, which is why you should always refer to the specific size chart provided for the brand and model you are purchasing to help avoid issues when placing your order online.
When shopping at our online store, remember to check whether your foot corresponds to a full size or a half size, and whether your foot width is regular, narrower, or wider than average. Knowing the size you normally wear is also very important, especially when purchasing footwear online.
*Our women’s sandals are available in sizes up to 40.5, which is the largest size available for this type of footwear in our brand. We hope you find the size you need and the perfect pair to accompany you on every occasion.
Based on a standard shoe size, the width of the footwear can be adjusted according to each customer’s foot characteristics. If your foot is narrower, a smaller width can be selected; if your foot is wider, a wider width can be requested. The width can be adjusted up to a maximum of two sizes wider than the selected shoe size. This means that the same shoe size can be manufactured in different widths to achieve a better fit.
Example of width options based on size 36:
* Size 36 – width equivalent to size 35 (Narrow / Slim).
* Size 36 – width equivalent to size 36 (Standard).
* Size 36 – width equivalent to size 37 (Wide).
* Size 36 – width equivalent to size 38 (Extra Wide).
In this example, size 36 can be manufactured with a width ranging from the equivalent of size 35 to the equivalent of size 38, with the latter being the maximum of two additional size increments in width allowed for a given shoe size.
For customers with very particular or complex measurements, a preliminary assessment is required before the order can be confirmed. This allows us to evaluate the characteristics of the foot and determine whether it is possible to manufacture the requested footwear, always seeking to provide the best possible fit.
In such cases, acceptance of the order will be subject to evaluation and approval by our team. If, after the assessment, we determine that we can manufacture the footwear, we will proceed with the order based on the measurements and specifications provided by the customer.
Due to the particular characteristics of these cases, once the order has been accepted and manufactured, the customer assumes responsibility for the fit and adaptation of the special size and measurements requested. The product remains covered by our quality and manufacturing warranty; however, this warranty does not cover issues related to size or fit when they arise from special measurements that were previously assessed and accepted.
Of course, our team will be available to guide you throughout the process, and we will do everything we can to ensure that the final result meets your expectations and that the footwear fits your needs as well as possible.
Explore other available options and features to customize your footwear:
WOMEN'S HEEL
The heel is the component attached to the sole at the back of the footwear, providing support for the heel and foot. For this type of heel, the finish can be covered (upholstered) or painted, depending on the selected design.
Important: Heel height is measured along the side of the heel, as shown in the image.
Please note that this measurement is approximate and may vary slightly depending on the shoe size.
HEEL TYPE
You can choose between two (2) shapes or heel designs “Puntilla” (slim/stiletto heel) or “Media Copa” (flare heel) (It is possible that the shape changes according to the height).
HEEL CAP
The heel cap is a thermoplastic sole component placed under the heel to protect it.
HEEL FINISH
The heel finish is part of the manufacturing process and determines the final appearance of this component. Depending on the selected design, it may include different options, such as a painted finish, a leather covering, or hand-crafted designs that can be painted or drawn directly onto the heel.
Examples:
A handcrafted heel is a true work of art, carefully created by our artisans, who hand-paint a decorative design directly onto the surface of the heel. Each design requires precision, dedication, and attention to detail, transforming the heel into a unique piece that complements and enhances the overall design of the footwear.
We offer a selection of predefined designs that have been carefully adapted and tested to take into account the space, shape, and characteristics of the heel. This allows us to offer you different options and help you find the design that best suits your preferences and the style of your footwear.
* WOMEN’S FLAMENCO HEEL SHAPE:
The heel of women’s flamenco shoes can have a straight or curved shape, depending on the selected design, as shown in the following photograph:
* WOMEN’S FLAMENCO HEEL HEIGHT:
Important: Heel height is measured along the side of the heel.
Please note that this measurement is approximate and may vary slightly depending on the shoe size.
MEN’S HEELS
The heel is the component attached to the sole at the back of the shoe, providing support to the heel and foot. Most of our men’s heels are made from natural wood and feature a carefully crafted covered finish that complements the design of the footwear.
* MEN’S SALSA AND TANGO SHOE HEELS:
Important: Heel height is measured along the side of the heel.
Please note that this measurement is approximate and may vary slightly depending on the shoe size.
* MEN’S FLAMENCO SHOE HEELS:
Important: Heel height is measured along the side of the heel.
Please note that this measurement is approximate and may vary slightly depending on the shoe size.
Comfort:
Comfort is a padded material incorporated into the front interior of the shoe, underneath the insole, providing greater softness and comfort when the foot bears weight.
SOLE
The sole is the part of the shoe that covers the bottom of the foot and comes into contact with the floor. At D’Raso, we offer three types of soles, so you can choose the option that best suits your preferences and needs:
1) Suede Sole: Made from highly flexible bovine leather, this is one of the most commonly used options for dancing on surfaces such as wooden floors, marble, and smooth-finished tile. Its flexibility and softness facilitate movement and make turns and gliding steps easier to execute. The color of the sole is selected to match the color of the shoe.
⚠️ Important: This sole is not recommended for rough, abrasive, or pavement-like surfaces, as they may damage the material. If you prefer a thicker sole, you can also request the double suede option.
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2) “CR2 Hard Leather Sole”: Made from high-strength rigid bovine leather, this is a preferred option for some dancers looking for a versatile sole suitable for use on different types of surfaces. It can be painted to match the color of the shoe or retain its natural leather finish.
It features a hybrid design that allows it to be used on both wooden and tiled floors as well as rougher surfaces. Its greater durability makes it a versatile alternative for dancers who need to adapt to different dance environments.
*Sole painted to match the color of the shoe:
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* Skin-tone finish:
3) Synthetic Sole: Made from a combination of natural and synthetic rubber, this sole is especially recommended for those who plan to wear their shoes frequently, whether for everyday use or dancing on pavement-like surfaces. It is available in tan and black.
Due to its higher rubber content, this sole may provide less slip and a firmer, more rigid feel compared to other types of soles. For this reason, it is a suitable option for those who prioritize durability and versatility when using their footwear on different surfaces.
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Sole Design for Men’s Shoes:
For our footwear line in the Tango, Salsa, and Bachata categories, we offer two sole design options:
1) Full Sole: With this option, the sole extends as one continuous piece from the front of the shoe to the heel, regardless of the material selected.
2) Split Sole: With this option, the sole is separate from the heel and does not completely cover the arch area of the foot. This design provides greater flexibility because there is no continuous sole in this area that creates resistance to the foot’s natural movement.
The color of the sole is selected to match the color of the shoe.
For Tap and Flamenco shoes, the sole design is different and specially adapted to the characteristics and requirements of each discipline:
Below, we present the sole design option available for these types of footwear.
* TAP DANCE:
For shoes specially designed for Tap dance, the sole features metal plates on the toe and heel, designed to produce the characteristic sound of Tap when they come into contact with the floor.
* FLAMENCO:
For shoes specially designed for Flamenco dance, the sole features metal nails on the toe and heel, designed to enhance and accentuate the characteristic sound produced by the movements during the dance.
Additional Information:
1) Before proceeding with shipment, our team may contact you by email or WhatsApp to share photographs of the product and confirm that the selected combination of colors, materials, and other specifications is correct.
2) Since this is a customized product manufactured according to the specifications selected by each customer, changes or refunds are not accepted for reasons other than those covered by our Returns and Exchanges Policy. However, if you believe that the footwear has an issue with its fit or size, please do not hesitate to contact our customer service team. We will be happy to review your case and advise you on the available alternatives to achieve the best possible fit.
3) If the product you receive has substantial differences from the characteristics, specifications, or description of the order placed, D’Raso will assume the corresponding responsibility, and you may request the applicable solution in accordance with our Returns and Exchanges Policy. In these cases, it is important to contact us within the period established in that policy and to keep the product in the condition in which it was received.
4) Customized products are not eligible for changes for reasons other than those covered by our Returns and Exchanges Policy. However, if you receive a product that differs from what you ordered or believe that it requires an adjustment, please contact us so that our team can review your case and determine the most appropriate solution. When a change or adjustment is applicable, shipping costs will be the responsibility of the customer, unless the situation is attributable to D’Raso.
5) We reserve the right to reject returns when the product is not in the same condition in which it was received, in accordance with our Returns and Exchanges Policy.
6) Once the estimated manufacturing time has been completed, the order will be handed over to the shipping carrier within the following 24 hours, or sooner if the manufacturing process is completed earlier. Shipments are made through carriers such as FedEx or DHL and include a tracking number. The estimated delivery time is 6 to 12 business days* for major cities. Special delivery times may apply to remote or low-population areas or locations with limited accessibility.
D’RASO S.A.S. All rights reserved. Products are subject to color and material availability. Some product features may vary. Photos are for illustrative purposes only.
DO YOU STILL HAVE DOUBTS?
Please contact our customer service team; it will be our pleasure to assist you.
Monday to Friday: 8:00am - 5:00pm. Saturdays: 8:00am - 12:00pm.