Terms of use

We recommend that you carefully read these Terms and Conditions before using our website or making a purchase. By accessing, browsing, or using drasocalzado.com, you agree to these terms and to the other policies applicable to our products and services.

If you do not agree with these terms, we recommend that you do not use the website or make purchases through it.

These Terms and Conditions govern access to, browsing of, and use of the website, as well as the conditions applicable to purchases made through our online store.

1. GENERAL INFORMATION

D’Raso S.A.S. is a company dedicated to the manufacture and sale of specialized dance footwear, including products made to order according to the specifications provided by each customer.

The information published on our website is intended to provide information about our products, materials, designs, prices, purchasing conditions, and services.

We make every effort to keep the information up to date and to provide photographs and descriptions that are as accurate as possible. However, slight variations in colors, textures, shades, or appearance may occur due to the natural characteristics of the materials, lighting, photography, or the settings of each screen.

2. USE OF THE WEBSITE

The user agrees to use the website responsibly, lawfully, and in accordance with these Terms and Conditions and applicable laws.

It is prohibited to use the website for activities that may affect its operation, security, or availability, including:

• Attempting to gain unauthorized access to systems, accounts, or information.

• Introducing or transmitting viruses, malicious code, or any other element that may affect the operation of the website.

• Using robots, automated systems, data extraction tools, or similar mechanisms to collect information from the website without authorization.

• Engaging in fraudulent activities or using false information to make purchases or create accounts.

• Using, copying, reproducing, or distributing website content without authorization.

D’Raso reserves the right to restrict or suspend access to the website when we detect activities that may affect its operation, security, or integrity.

3. INTELLECTUAL PROPERTY

All content published on drasocalzado.com, including text, photographs, images, designs, logos, trade names, graphics, videos, visual elements, and other materials, is owned by D’Raso S.A.S. or is used with the corresponding authorization.

Access to the website does not grant the user any ownership rights over such content.

It is not permitted to copy, reproduce, modify, distribute, publish, commercialize, or use any content from our website for commercial purposes without the prior written authorization of D’Raso.

4. INFORMATION PROVIDED BY THE USER

When the user provides information through forms, registration processes, quotation requests, product customization, or any other means available on the website, they agree to provide true, complete, and up-to-date information.

The user is responsible for the information provided and for keeping the necessary information updated to ensure that their orders can be properly managed.

When the user provides photographs, images, designs, or other files for product customization, they represent that they have the necessary rights or authorizations to use them and that their use does not infringe the rights of third parties.

5. USER ACCOUNTS

Some website services may require the creation of an account. The user is responsible for maintaining the confidentiality of their login credentials and for any activity carried out through their account.

If the user detects unauthorized access or any situation that may compromise the security of their account, they must notify D’Raso as soon as possible.

D’Raso may suspend or cancel an account when there are justified reasons related to improper use of the website, fraudulent activities, or violation of these Terms and Conditions.

6. PURCHASES AND ORDERS

Purchases made through the website are subject to product availability, the availability of the materials required for manufacturing, and the specific conditions provided during the purchasing process.

Before making a purchase, the customer must carefully verify the product specifications, including size, measurements, design, materials, colors, and any other selected customization options.

For personalized products, manufacturing will be carried out according to the information and specifications confirmed by the customer.

The conditions regarding exchanges, returns, warranties, cancellations, and personalized products are established in the corresponding policies published on our website.

7. PRICES AND AVAILABILITY

Prices published on the website correspond to the prices in effect at the time of purchase and may be subject to change without prior notice.

Products and materials are subject to availability. In certain circumstances, a material, color, or style may become unavailable after an inquiry has been made or even after it has been selected. In such cases, we will contact the customer to offer an alternative whenever possible.

If no suitable alternative is available or it is not possible to proceed with the order, we will proceed in accordance with the conditions applicable to the specific situation.

8. NATURAL CHARACTERISTICS OF MATERIALS

Some of our products are made with leather and other natural materials. Leather may have natural variations in texture, tone, grain, small marks, or other characteristics inherent to each hide.

These characteristics do not necessarily constitute defects but are part of the inherent characteristics of a natural material.

The photographs published on the website are for reference purposes. Colors may vary slightly depending on the lighting used for the photograph, screen settings, and other factors.

9. WEBSITE AVAILABILITY AND OPERATION

D’Raso works to keep the website available and functioning properly. However, temporary interruptions may occur due to maintenance, updates, technical failures, connectivity issues, force majeure events, or other circumstances beyond our reasonable control.

When necessary, we may make modifications, updates, or improvements to the website, including changes to its content, functionality, products, or services.

10. THIRD-PARTY SERVICES AND CONTENT

The website may use services provided by third parties, including payment platforms, shipping companies, analytics tools, technology services, and other providers necessary for the operation of our online store.

These services may be subject to their own terms and policies. D’Raso does not control the operating conditions of external services, and their availability may depend on such providers.

11. PRIVACY AND DATA PROCESSING

The processing of personal data provided by users will be carried out in accordance with our Privacy Policy and applicable laws.

To improve the browsing experience and understand how users interact with our website, we may use analytics and measurement tools provided by third parties, in accordance with our Privacy Policy and any applicable consent options.

12. LIMITATION OF LIABILITY

D’Raso takes reasonable measures to maintain the security, availability, and proper operation of the website. However, we cannot guarantee that the website will remain available without interruption or that it will be completely free of technical errors.

We will not be liable for interruptions, delays, or inconveniences caused by circumstances beyond our reasonable control, including failures involving technology providers, internet services, payment platforms, shipping companies, force majeure events, or other external circumstances.

The foregoing is without prejudice to any rights to which consumers may be entitled under applicable law.

13. FORCE MAJEURE

D’Raso will not be liable for delays or failures to perform caused by unforeseeable events or circumstances beyond our reasonable control, such as natural disasters, earthquakes, floods, fires, conflicts, government restrictions, transportation disruptions, widespread utility or technology failures, and other similar circumstances.

When such a situation occurs, we will make reasonable efforts to mitigate its effects and fulfill our obligations as soon as circumstances permit.

14. MODIFICATION OF THE TERMS AND CONDITIONS

D’Raso may update or modify these Terms and Conditions when necessary to reflect changes to our services, processes, products, or legal requirements.

Any modifications will be published on this website and will become effective upon publication, unless a different effective date is specified.

We recommend that you periodically review this section to stay informed of the current version of our Terms and Conditions.

15. ACCEPTANCE

Access to and use of our website constitutes acceptance of these Terms and Conditions, as well as any supplementary policies applicable to each service or purchase.

If you do not agree with any of these terms, we recommend that you refrain from using the website.

16. CONTACT

If you have any questions regarding these Terms and Conditions, you may contact us:

D’RASO S.A.S.
Legal Representative: Robiro Ocampo
Calle 66 # 48A-100, Medellín, Colombia
Email: gerencia@drasocalzado.com
WhatsApp: +57 313 621 4425