Términos de servicio.

Important:

*Please be sure to order the size that corresponds to your measurements.

*The USA or European size is not a standard size, please choose the shoes according to the length of your feet (measured in centimeters).

*Despite taking precise measurements, a custom-made shoe may require additional adjustments, especially if your foot has challenging measurements. Factors such as the unique shape of the foot, the design, the material, or personal preferences can influence the comfort and fit of the shoe. For this reason, it is advisable to be prepared for minor adjustments, such as stretching the leather or making minimal modifications to ensure a perfect fit and optimal comfort.

*Some characteristics of the product may vary. Photos just for illustration.

*Please make sure that the options chosen correspond to what you want.

*We may send photos via email or WhatsApp before shipping, to confirm that the combination is correct.

*If you have any questions, please go to the “Frequently Asked Questions” section.

⚠️ The images we present are illustrative, and we make a significant effort to maintain color fidelity in relation to reality. However, it is necessary to consider that the tones may vary depending on the production batch of the material, the screen configuration, the use of flash and even the lighting in which they are found.

DELIVERY TERM

*Approximate manufacturing time for online orders is 4 weeks (We will keep you informed about the status of your order via email).

*Shipping time: 6 to 12 business days (we will release your package as soon as it is manufactured).

*For orders placed on one of these days: Saturday, Sunday or the day before a holiday, the delivery time will be extended by 1 or 2 extra business days.

Note:

Shipping times are approximate values.

⚠️We must inform you that, if there is a service deficiency, loss, damage, or delay with the company responsible for shipping a package, you can be worry-free because a refund, replacement, or credit will be provided accordingly.

Package shipping

For personalized Products (on request), packages are sent 24 hours after the estimated manufacturing time, or sooner if the product is manufactured in a shorter time through the shipping company FedEx and/or DHL, all with tracking number. The approximate delivery time for the package is 6 to 12 business days* (main cities). In Remote areas with low population and/or limited accessibility, special delivery times may apply.

We are not responsible for delays or damages that your package may suffer after shipping since each package is managed by the shipping company, but we do everything possible so that they arrive on time and fully protected (You can rest assured, all packages are insured for damage or loss).

Whatever the shipping method, we will provide you with a link and tracking number so you can track your order online.

Package shipping

For personalized Products (on request), packages are sent 24 hours after the estimated manufacturing time, or sooner if the product is manufactured in a shorter time through the shipping company Interrapidísimo, FedEx and/or Servientrega (free shipping), in remote areas with low population and/or limited accessibility, shipping is through Colombia 4-72 (Free Shipping). For the archipelago of San Andrés and Providencia, shipping is made through “Send Messaging” or 4-72” all with tracking number. The approximate delivery time for the package is 2 to 4 business days* (main cities). In Remote areas with low population and/or limited accessibility, special delivery times may apply.

We are not responsible for delays or damages that your package may suffer after shipping since each package is managed by the shipping company, but we do everything possible so that they arrive on time and fully protected (You can rest assured, all packages are insured for damage or loss).

Whatever the shipping method, we will provide you with a link and tracking number so you can track your order online.

SHIPPING RULES AND RESTRICTIONS

*Orders are shipped on business days only. Business days are Monday through Friday, excluding Colombian national holidays.

*We cannot deliver to post office boxes or virtual lockers.

*We do not refund express shipping costs in case of returning items.

*For any questions, write to our customer service at WhatsApp +573136214425, it will be a pleasure to resolve your concerns.

*Due to logistical difficulties in shipping to certain remote areas, we reserve the right to cancel your order and/or apply additional terms and conditions to such order (including, without limitation, the condition that each order meets a minimum amount). Our customer service will notify you of the cancellation and/or application of these conditions as soon as possible after you place your order.

Causes not controllable by the Shipping Company / External events that make transportation difficult:

— Bad weather at the airport of Origin, Transit and/or Destination: When a shipment or group of shipments cannot be transported in a timely manner due to delays and/or cancellations of flights due to adverse weather conditions that restrict the operation of the airports. (This condition will apply when the journey contains air transportation). The above events exonerate D’RASO SAS and the shipping company from liability.

— Poor address: Inconsistency in the address that does not allow the shipment to be delivered (Lack of a number or incorrect information).

-Land connection obstruction: When a shipment or group of shipments is delayed in delivery due to road closures attributed to landslides, floods and/or road maintenance that make land connections in or between cities difficult.

— Public order: When a shipment or group of shipments is delayed in delivery as a result of demonstrations, strikes, stoppages, riots and/or security conditions that obstruct the mobilization of the shipment.

— Inspection authorities: These are situations in which, due to the review by the police and/or customs authorities, a shipment or group of shipments may have a delay in delivery.

Failure to pay customs duties in your country to allow the entry of the merchandise may result in delivery delays, incur additional storage expenses, and even lead to the loss or abandonment of the package. If taxes are incurred, you will be notified. (In most packages, D'Raso includes any applicable taxes).

It is our duty to inform you that there are events where delivery cannot be made for reasons attributable to the recipient, such as: 

— Home closed: When the delivery is going to be made and there is no one at home to answer the call or receive the shipment.

— Recipient does not reside: When at the time of delivery, the recipient does not live or work at the address indicated by the sender.

Important ⚠️:

*It is our responsibility to inform you that if it is not possible to complete the international delivery of your package due to the reasons mentioned above, it is likely that the shipping company will declare the merchandise as lost or abandoned, exempting D´Raso from any responsibility.

*It is our duty to inform you that if the package is returned to Colombia for any reason, FedEx or another company responsible for international transportation will apply an additional charge for the return shipment, in addition to the entry taxes to Colombia, since all packages are subject to customs taxation as established by law. These additional costs will be the sole responsibility of the customer and will exempt D´Raso from any responsibility.

*In the event that the return is due to faults attributable to D´RASO, whether due to defects in workmanship or material, D´RASO will assume the shipping and taxes expenses, or will undertake to replace the product with another of equal or greater value, or to provide a voucher for the same amount as the returned product (according to the purchase conditions).

*We want to ensure that you find the perfect size when shopping in our online store. Therefore, we provide you with a size guide and shoe characteristics that will help you find the ideal footwear for you. However, if the shoes you ordered do not fit you well, our customer service team will be available to validate and make the necessary adjustments for a perfect fit. (Shipping costs are not included).

Liability, litigation and applicable legislation

D’RASO S.A.S. could not be considered responsible for non-compliance in the event of stock out or unavailability of the product, force majeure, disturbance or total or partial strike, in particular, of postal services and means of transport and/or communications, flood or fire. In case of dispute, the member will contact D’RASO S.A.S. as a priority to obtain an amicable solution.

Availability

D’RASO S.A.S. will do everything possible to please all its customers in the demand for the products.

In case of unavailability of the product after the order has been placed, the customer will be informed by email of its cancellation.

As a result of this demand, the speed of the return to the client's bank account will depend on the type of bank card and the conditions of each bank. These deadlines are again specified in the “Delivery” clause.

Security

For your security, D’RASO S.A.S. has trusted the Payu credit card payment system. Latam / Mercado Pago / PayPal payment gateways.

The bank details entered are encrypted and transmitted securely to the bank's servers and are subsequently verified with the issuing bank to avoid possible fraud and abuse.

This data entry procedure is guaranteed by SSL encryption technology (Secure Socker Layer) -128 bits, one of the most advanced and effective protection systems currently available, thanks to which no third party will have access via the Internet to this information related to the banking details entered by the client.

Only the Bank and the payment gateway have access to the bank data linked to these payment methods, so D’RASO S.A.S. does not know, store, or record this data during the payment operation.

TRACK YOUR ORDER

You can track your order by accessing your order history in My Account. Go to the details of the order you want to track and tap the tracking number in the “Details” column. Here you will access the carrier's website, where you can find the most up-to-date information. If this information is not found, you can request the tracking number and tracking link via email indicating the assigned order number.

Please note that until the carrier updates its systems with your order information, you will not be able to track it through the website. Therefore, you may not have tracking information when we provide you with the tracking link the day after you place your order. However, carriers usually update the information one (business) day after we send you the link, so if they still don't have the information, please try again later.

Some orders are packed in more than one box. Each box will have its unique tracking number.

The statuses of your order will be sent to your registered email from our platform.

WARRANTY:

If the product you receive is very different from its description, D'RASO undertakes to accept your return before the order is finalized (that is, before a period of 10 days from the day the package was delivered to you). Our warranty satisfaction will ensure that you receive a refund. You just have to meet the requirements detailed in the Returns/Warranty section.

For D’Raso quality is fundamental. We verify that all our products are capable of supporting the uses for which they have been designed. However, in the event that an eventuality occurs, our shoes have a ninety (90) day warranty against manufacturing flaws or quality defects. Returns/Warranty.

If you need to return an item to D’Raso there are several different ways to do so. The decision on who pays the return costs depends on the reason for the return and the return policy.

Who is responsible for the return costs?

D'Raso pays the return costs if the item is damaged, defective or does not match the description in the advertisement, or if the advertisement includes a free returns policy (We do not accept cash on delivery packages).

The return costs will be your responsibility if you return the item because it requires adjustment of measurements, or you want to change any of its characteristics.

drasocalzado.com does not accept exchanges or return of shoes products manufactured in a personalized way or made to measure for the client, unless the product is different from the one you ordered or contains factory defects. If you wish to change a product (conditions apply) please contact us. It is only possible to exchange a product if it is done in accordance with our returns' policy. The exchange shipping costs are at your expense. Please contact us if you have any questions.

Modification of the general conditions of sale

D’RASO S.A.S. reserves the right to modify the general conditions of sale without prior notice, and may change, delete or add both the content and services provided through it and the way in which these appear to be presented or located on its servers.

These changes must be accepted by the User each time a purchase is made through the D’RASO S.A.S. page.

Members of the “Private Community of D’RASO S.A.S.” who do not agree with the modifications to the general conditions must notify them and, as of the date on which the new version will come into effect, must stop using the services of the D’RASO store.

All orders are subject to availability. If an item is not available after you have placed your order, our customer service will contact you.