Términos de servicio.

IMPORTANT:

*Please make sure to request the size corresponding to your measurements.

*U.S.A. or European sizes are not a universal standard. We recommend choosing your shoes according to the length of your feet, measured in centimeters.

*Even when accurate measurements are taken, a custom-made shoe may require some additional adjustments, especially when the foot has particular characteristics or measurements. Factors such as the shape of the foot, the design, the materials used, or personal preferences may influence the comfort and fit of the shoe. For this reason, small adjustments may be necessary, such as stretching the leather or making minor modifications to the fit, in order to achieve a proper fit and greater comfort.

*Please note that the photographs are for illustrative purposes and that color tones may vary slightly due to screen settings and calibration, the use of flash, lighting, the material production batch, among other factors.

*Before completing your purchase, please make sure that the selected options, such as colors, measurements, materials, references, and other features, are the ones you want for your product.

*We may send photographs of your product by email or WhatsApp before shipping, in order to confirm that the selected combination is correct.

*If you have any questions, we invite you to visit our “Frequently Asked Questions” section.

⚠️ The images we present are for illustrative purposes, and we make a significant effort to maintain color accuracy compared to reality. However, tones may vary slightly depending on the material production batch, screen settings, the use of flash, and even the lighting conditions under which they are viewed.

DELIVERY TIME:

*The approximate manufacturing time for orders placed through our online store is 4 weeks. During this process, we will keep you informed about the different statuses of your order through the email address registered with us.

*The approximate shipping time is 6 to 12 business days. Your package will be shipped as soon as the product has been manufactured.

*For orders placed on Saturdays, Sundays, or the day before a holiday, the delivery time may be extended by 1 or 2 additional business days.

Note:

Shipping times are approximate and may vary due to different circumstances, including transportation processes, weather conditions, inspections by authorities, and customs procedures.

⚠️ Important:

*If there is any service deficiency, loss, damage, or delay caused by the company responsible for the shipment, you can rest assured. The case may be handled in accordance with the applicable conditions and the declared value of the merchandise, and a refund, replacement, or credit may apply.

PACKAGE SHIPMENT:

For customized products (made to order), packages will be shipped 24 hours after the estimated manufacturing time, or sooner if the manufacturing of the product is completed within a shorter period. International shipments are made through FedEx and/or DHL, all with tracking numbers.

The approximate delivery time is 6 to 12 business days* for major cities. Special delivery times may apply to remote, low-population areas and/or areas with limited accessibility.

At D’RASO, we aim to provide a simple and secure international shopping experience. Depending on the product, destination, and purchase conditions, shipping costs and/or applicable taxes may be included in the order value. When any of these concepts are not included, we will inform you during the purchasing process.

We recommend grouping all your items into a single order, as different orders cannot be combined and shipping-related costs may be applied individually to each order.

We are not responsible for delays or damage that your package may suffer once it has been shipped, as each package is handled by the shipping company. Nevertheless, we do everything possible to ensure that your products arrive on time and properly protected. All packages are insured against loss or damage, in accordance with the applicable conditions.

Regardless of the shipping method, we will provide you with a link and tracking number so that you can track your order online.

LOSS OR DAMAGE DURING TRANSPORTATION:

In the event of loss or damage to the products during shipping, they will be covered by the shipping company's insurance, according to the value declared on the corresponding invoice and the applicable conditions.

It is very important that you document the opening (unboxing) of your order with photographs and/or recordings. This record will allow us to have evidence in the event of any issue or damage to the products during transportation.

SHIPPING RULES AND RESTRICTIONS:

*Orders are shipped only on business days. Business days are Monday through Friday, excluding national holidays in Colombia and any holidays that may affect the operation of the shipping companies.

*We cannot deliver to P.O. boxes or virtual mailboxes.

*Express shipping costs will not be refunded in the event of a product return.

*For any questions, you can contact our customer service team via WhatsApp: +57 313 621 4425. We will be happy to assist you and answer your questions.

*Due to possible logistical difficulties in making shipments to certain remote areas, we reserve the right to cancel an order and/or apply additional terms and conditions, including, among others, the requirement that the order reach a minimum amount. Our customer service team will notify you of the cancellation and/or application of these conditions as soon as possible after the order is placed.

CAUSES BEYOND THE SHIPPING COMPANY'S CONTROL / EXTERNAL EVENTS THAT MAY HINDER TRANSPORTATION:

— Bad weather at the airport of origin, in transit, and/or at the destination: When a shipment or group of shipments cannot be transported in a timely manner due to flight delays and/or cancellations caused by adverse weather conditions that restrict airport operations. This condition applies when the route includes air transportation. These events exempt D’RASO S.A.S. and the shipping company from liability.

— Incorrect or insufficient address: When there is an inconsistency in the address that prevents delivery of the shipment, such as a missing number or incorrect information.

— Obstruction of ground transportation routes: When a shipment or group of shipments is delayed due to road closures caused by landslides, floods, and/or road maintenance that hinder ground connections within or between cities.

— Public order: When a shipment or group of shipments is delayed as a result of demonstrations, strikes, work stoppages, riots, and/or security conditions that obstruct the movement of the shipment.

— Inspection by authorities: Situations in which a shipment or group of shipments may experience delivery delays due to inspections carried out by police and/or customs authorities.

Failure to pay taxes, duties, or other charges imposed by the customs authorities of the destination country may cause delivery delays, generate additional storage costs, and even result in the loss or abandonment of the package. If such charges are incurred, the customer will be notified when applicable.

For most orders, D’RASO includes applicable taxes, according to the specific conditions applicable to each destination and product.

It is our duty to inform you that there are situations in which delivery cannot be completed due to circumstances attributable to the recipient, such as:

— Address closed: When delivery is attempted and there is no one at the address to answer the door or receive the shipment.

— Recipient does not reside at the address: When, at the time of delivery, the recipient does not live or work at the address provided by the sender.

Important ⚠️:

*If it is not possible to complete the international delivery of the package due to any of the situations mentioned above, the shipping company may declare the merchandise lost or abandoned, or proceed with its return, in accordance with its policies and applicable regulations. In these cases, additional costs may be incurred, and D’RASO will not assume those attributable to the recipient.

*If the package is returned to Colombia for any reason attributable to the recipient, FedEx, DHL, or another company responsible for international transportation may apply additional charges for return shipping and the procedures or taxes associated with the entry of the merchandise into Colombia. These additional costs will be the responsibility of the customer when they result from circumstances attributable to the recipient.

*If the return is due to issues attributable to D’RASO, whether due to manufacturing defects, workmanship, or materials, D’RASO will assume the applicable shipping and tax costs or, depending on the purchase conditions, may replace the product with another of equal or greater value or issue a voucher for the same amount as the returned product.

*We want to make sure that you find the right size when purchasing from our online store. For this reason, we provide you with a size guide and shoe characteristics that will help you find the ideal footwear for you. However, if the shoes you ordered do not fit properly, our customer service team will be available to review your case and make the necessary adjustments to improve the fit and comfort.

Please note that shipping costs and taxes that may arise from requesting adjustments are not included in the initial order value.

LIABILITY, DISPUTES AND APPLICABLE LAW:

D’RASO S.A.S. shall not be held liable for breaches resulting from stock shortages or product unavailability, force majeure, disruptions or total or partial strikes, especially when they affect postal services, means of transportation and/or communications, as well as floods or fires.

In the event of a dispute, the customer should first contact D’RASO S.A.S. in order to seek an amicable solution.

AVAILABILITY:

D’RASO S.A.S. will do everything possible to serve all its customers and meet demand for its products.

If a product becomes unavailable after an order has been placed, the customer will be informed by email about its cancellation.

In the event of a return, the time it takes for the money to be reflected in the customer's bank account will depend on the payment method used and the terms and processing times established by the corresponding financial institution.

SECURITY:

For your security, D’RASO S.A.S. has entrusted its credit card payment systems to PayU Latam / Mercado Pago / PayPal, recognized payment gateways.

The banking information entered is encrypted and securely transmitted to the servers of the corresponding entity and subsequently verified with the issuing bank to prevent possible fraud and misuse.

This data-entry procedure is protected by 128-bit SSL (Secure Sockets Layer) encryption technology, designed to protect the transmission of information during this type of transaction.

Only the bank and the payment gateway have access to the banking information associated with these payment methods. Therefore, D’RASO S.A.S. does not know, store, or record this information during the payment transaction.

ORDER TRACKING:

You can track your order by accessing your order history in “My Account.” Go to the details of the order you wish to check and click on the tracking number shown in the “Details” column. From there, you will access the shipping company's website, where you can view the most up-to-date information.

If the tracking information is not yet available, you can request the tracking number and tracking link by email, indicating the assigned order number.

Please note that until the shipping company updates its systems with your order information, tracking may not yet be available. Therefore, you may not find information immediately after receiving the tracking link. Shipping companies generally update the information one business day after the link is sent. If the information is still unavailable, we recommend trying again later.

Some orders may be packed in more than one box. In these cases, each box will have its own tracking number.

Order status updates will be sent to the email address registered on our platform.

RETURNS / WARRANTY:

If the product you receive is very different from its description, D’RASO agrees to accept its return within 10 days following the delivery date, provided that the requirements established in our Returns / Warranty Policy are met.

For D’RASO, quality is essential. All our products are inspected and made to meet the uses for which they are designed. However, in the event of any issue, our shoes are covered by a five (5) month warranty against manufacturing defects or quality issues, in accordance with the applicable conditions.

If you need to make a return, our customer service team will guide you through the process and applicable conditions.

WHO IS RESPONSIBLE FOR RETURN SHIPPING COSTS?

D’RASO will assume return shipping costs when the item has defects, manufacturing defects, or does not correspond to the product description, in accordance with the conditions of our Returns Policy. We do not accept packages sent cash on delivery.

Return shipping costs will be the responsibility of the customer when the return is requested due to an adjustment of measurements or changes to any product characteristic.

drasocalzado.com does not accept exchanges or returns of products that have been customized or made to measure for the customer, except when the product is different from the one ordered or has manufacturing defects. If you wish to request an exchange or adjustment, please contact us so that we can review your case and provide you with the applicable conditions.

Shipping costs associated with an exchange will be the responsibility of the customer, except when the cause is attributable to D’RASO.

DEPOSIT, PAYMENT OR ADVANCE PAYMENT POLICY:

In accordance with Law 1480 of 2011, we inform you of the conditions applicable to our products:

To confirm an order, a deposit or advance payment may be requested, which guarantees the reservation of the product or the start of the production process. In some cases, full payment may be required.

• Customized products: The deposit or advance payment corresponds to a product made according to the customer's specifications, and therefore is non-refundable.

• Products in stock: The deposit secures the reservation of the product for a maximum period of 5 calendar days. After this period, if the balance has not been paid, the reservation will be released. The amount paid may be applied within this period, but will not be refundable.

• Once the order is ready or reserved, the customer will have a maximum period of 60 calendar days to pick it up or arrange its delivery.

• After this period has elapsed without receiving a response from the customer, the order will be considered abandoned, and the product may be disposed of without a refund.

• Deposits or advance payments will be valid for a maximum of 90 calendar days and will not be transferable to new orders.

• In the event of full advance payment, the same conditions regarding product pickup and abandonment will apply.

• By making the payment or confirming the order, the customer accepts these conditions.

We strive to provide a clear, organized, and high-quality service. Thank you for your understanding.

PRIVACY AND DATA PROCESSING POLICY:

The personal data you provide is used to create and manage your profile in our database, process orders and shipments, and provide you with access to information related to our services.

You may modify or delete the personal information available in the “My Account” section. Likewise, you may request the deletion of your personal data from our database, in accordance with the conditions and procedures established in our Privacy Policy.

The use, access, or submission of personal information through our services implies acceptance of our Privacy Policy.

For more information, you can consult the “Privacy Policy” section published on our website.

MODIFICATION OF THE GENERAL TERMS AND CONDITIONS OF SALE:

D’RASO S.A.S. reserves the right to modify these General Terms and Conditions of Sale without prior notice, including changing, removing, or adding content and services offered through the website, as well as modifying the way in which they are presented or located on its servers.

The modifications must be accepted by the user each time they make a purchase through the D’RASO S.A.S. website.

All orders are subject to availability. If an item is unavailable after an order has been placed, our customer service team will contact you to inform you and advise you on the available options.