Faq | D´Raso

We are at your disposal through WhatsApp chat to facilitate contact. Contact us at +57 3136214425.

Remember that we do not answer calls through WhatsApp 📱📵 since everything is managed by chat from a computer. 🖥️ 

However, don't worry. Please feel free to leave us an audio message or write your query via WhatsApp. We will be happy to address all your concerns.

Our company specializes in manufacturing footwear, and we understand that at certain times shoes require maintenance or repair. As support, we offer this service only for shoes of our brand. We recommend contacting us before sending shoes to our store.

The natural leather and the various nuances that the different tannins provide in the tanning process create a beautiful color palette that enhances the authenticity of this material. However, even when applying the same formula, there are variations in color absorption due to differences in pore structure in the leather. Some leathers have more open pores and absorb color more intensely, while others have a more compact structure that allows for more subtle but sufficient absorption to achieve the desired shade.

It is important to note that leather undergoes changes over time due to its breathable nature. Oxidation caused by the penetration of oxygen causes the tone and color to change over time, adding a unique character to each piece.

The images we present are illustrative and we make a significant effort to maintain color fidelity in relation to reality. However, it is necessary to consider that the tones may vary depending on the production batch, the screen configuration, the use of flash and even the lighting in which they are found.

Variations in color tones in photos can be attributed to various factors such as:

Monitor Calibration: The screen on which you view the photo can also influence how you perceive colors. Calibrated monitors display colors more accurately than those that are not calibrated.

Camera Settings: Different cameras and phones may have preset color settings or different capabilities to capture and process colors.

Editing and Processing: Post-production, whether through filters, color adjustments, or software editing, can dramatically alter the color tones of an image.

Ambient Conditions: Lighting conditions in the environment where the photo was taken, such as natural light, artificial light, or even shadows, can affect color perception.

Quality and Type of Camera: Cameras of different qualities and types may have distinct capabilities to capture and represent colors.

File Format: The format in which the image is saved (e.g., JPEG, PNG, RAW) can also influence how colors and image information are represented.

It's also worth noting that variations in color perception are normal and can occur due to individual differences in visual interpretation.

All our products are meticulously crafted by skilled artisans, ensuring that each piece is predominantly handmade, often using natural leather. This process may lead to subtle variations among the pieces, giving them a unique individuality.

Imperfections in the leather should not be viewed as defects but rather as positive elements. While this statement may seem unusual, it is essential to remember that skins are natural materials that bear marks from use and the passage of time. Consequently, natural variations or imperfections in the leather may occur. Each piece created with natural leather thus becomes an exclusive and one of a kind creation.

Each part of the shoe is cut from a different area of the leather. Depending on the part, you may notice more or less texture.

We recommend you register because your products are personalized. We need to store information to process your order and shipping.

The difference between normal shoes and dance shoes is big. Although at first glance it looks like a normal shoe, dance shoes must be light, but at the same time resistant to strong jumps and sudden movements that may occur when dancing. Generally, these shoes do not have a traditional rubber sole but rather a leather or suede sole in order to facilitate smoothness in each movement.

At first glance, any type of footwear could be used for dancing, whether street sneakers, athletic shoes, or even hiking boots. However, even the most elegant sneaker will fall short compared to a specialized dance shoe. The reason behind the exceptional performance of dance shoes lies in their specific design. They provide optimal foot support, are lightweight, and have a sole designed to offer the right balance between grip and slip. This makes every step during dancing safer and more reliable.

Flamenco dance shoes are characterized by their rigid structure and are generally heavier than casual shoes. In fact, flamenco dance shoes can be considered musical instruments due to their ability to produce distinctive sounds during the dance. The sound of the footwork (zapateado) is an integral part of the music and dance, and flamenco shoes are specifically designed to maximize the quality and resonance of these sounds.

The structure with which we manufacture them is essential to ensure the durability of the shoe and the resonance of these distinctive sounds during flamenco dancing.

Each order is processed in the order we receive it, respecting each customer's preferences and avoiding mass production.

Our manufacturing process involves multiple stages, and since each product is unique, it is crafted in an artisanal and personalized manner to create a masterpiece tailored to your requirements.

It is important to note that the manufacturing time may sometimes vary, either extending or shortening

Remember that for your order to be processed it depends on the confirmation and validation of your payment by the payment service provider of your choice (online payment, transfer or cash). As soon as your payment is validated, we will begin the manufacturing process..

Yes, orders placed from our online store are automatically registered in our database and ready to be sent to production where the average manufacturing time is 4 weeks.

Orders placed through our WhatsApp chat or personally require more time. One of our agents will indicate approximate manufacturing times that we are managing by this means.

Generally everything is manufactured to special order, however, we are pleased to inform you that we have certain designs currently in stock, each with different features. We invite you to explore them without any commitment; if you find one that interests you, you can place your order immediately.

For additional details about our shoes available for immediate delivery, we encourage you to contact us through our WhatsApp chat. We will be delighted to address any questions you may have.

For Customized Products (made to order), packages are shipped 24 hours after the estimated manufacturing time, or sooner if the product is completed in less time through the shipping companies Interrapidísimo, FedEx, or Servientrega, all with tracking numbers. The approximate shipping time of the package is the responsibility of the carrier and typically ranges from 2 to 4 business days (major cities)*; you are very likely to receive it sooner. 

In remote areas with low population and/or limited accessibility, special delivery times may apply.

⚠️ It is our duty to inform you that if there is any deficiency in the service, loss, damage, or delay with the shipping company responsible for a package, you can rest assured as the corresponding refund, replacement, or credit will be provided.

There are different size systems, so choosing the size you normally wear may not always be accurate. We recommend closely following the instructions you can find in the "Size Guide and More" section to help you choose your ideal size.

We want you to find the perfect size when you shop at our online store. And to make it easier, we provide you with a shoe size and features guide that will help you find the perfect shoe for you. You can find this information in the "Size guide and more" section.

Yes, indeed, due to the relationship between various tasks such as customizing the design, there are also several important tasks such as taking measurements and analyzing them. For this, it is essential to coordinate with the client alongside our team to manufacture a product with the desired size specifications.

Despite taking precise measurements, it is possible that a custom-made shoe may require additional adjustments, especially when one's foot has difficult measurements. Factors such as the unique shape of the foot, design, material, or personal preferences can influence the comfort and fit of the shoe. For this reason, it is advisable to be prepared to make some minor adjustments, such as stretching the leather or making minimal modifications to the fit to ensure a perfect fit and optimal comfort. A professional cobbler or directly with our brand can assist with these adjustments if necessary.

We designed our platform so that you can choose all the available options, however, if you do not find your size in the available options, please contact us to provide you with more information.

At D'Raso, it is of utmost importance that your shoes fit perfectly. Please keep in mind that it is common for your new shoes to feel tight and stiff when you first try them on, as they are in their initial state. Remember that as you wear them, the fibers will stretch and soften, especially in the case of shoes made from genuine leather.

However, if you need any additional adjustments, please do not hesitate to contact us.

We want you to find the perfect size when you shop in our online store. To make it easier we provide you with a guide to shoe sizes and characteristics that will help you find the perfect shoe for you. However, in case the shoe you ordered does not fit you, you can contact our customer service team to validate and make the necessary adjustments so that they fit you perfectly (shipping costs may not be included).

D'Raso pays the return costs if the item is damaged, defective, does not match the description in the advertisement or if the listing includes a free return policy (we do not accept cash on delivery packages).

The return costs will be your responsibility if you return the item because it requires adjustment of measurements, or you want to change any of its characteristics.

D'Raso promotes all forms of creativity and expression, we consider the fantastic design ideas that our clients send us. However, we must adjust to certain processes, so we cannot accept external ideas, designs or proposals different from those we already have developed in our catalog.

Nevertheless, we encourage you to explore our website to see if you can find something similar that captures your interest.

Of course! You have the option to select different colors and materials for the designs in our catalog. Although we present the same models in various shades, it is not possible to change colors and materials directly from our website, due to technological limitations. If you wish to modify the colors and/or materials for a particular design, we invite you to contact us.

It is important to consider that the availability of colors and materials may vary for some products. In addition, some product characteristics may also vary. The images we show are illustrative and are intended to represent the products.

⚠️ The images we present are illustrative, and we make a significant effort to maintain color fidelity in relation to reality. However, it is necessary to consider that the tones may vary depending on the production batch of the material, the screen configuration, the use of flash and even the lighting in which they are found.

For D'Raso, quality is fundamental. We thoroughly test all our products under real-world conditions to ensure they are in optimal condition to withstand the uses for which they have been designed. However, sometimes it is inevitable that a defective product will be delivered.

If a product you purchased in our online store has original damage and quality problems and you want to return it, you will have a 90-day warranty. You must first contact our Customer Service.

As soon as we receive the product, our quality department will proceed to inspect it.

We offer you product guarantee once the product has been revised and we observe that it has flaws or manufacturing defects or if it simply does not conform to the normal sale conditions of a D'Raso product. In some cases, we may request a video demonstrating the destruction of the product received to make the warranty effective.

Defective products for reasons other than those mentioned above, such as negligence, misuse or natural wear and tear of the product, will not give rise to warranty. For example, the use of shoes with suede soles on asphalt.

Under no circumstances will products that were not purchased in the D'Raso online store give rise to a guarantee.

Please note that the lifespan of a product largely depends on how you use it and under what conditions you use it. Products damaged through normal wear and tear or that have exceeded the reasonable life of the product will not be replaced. You can see more information in the “Product Returns and Warranty” section.

(We remind you that shipping costs may not be included.)

Our easy checkout process has been designed to give you a fast and hassle-free online shopping experience.

You can complete your order through our website using various payment methods. We accept PayPal. 

If you prefer to pay in our physical store, in Colombia, we offer you options such as cash, QR transfer from Bancolombia or Nequi, and payments by dataphone with all cards. Additionally, if you wish, we can provide you with a payment link so that you can make it directly from your bank.

To ensure the security of your data, it's important to mention that information related to your debit or credit card will not be stored in our systems. These details are handled directly by the payment gateway, ensuring your safety and privacy.

If D'Raso has sent an item other than the one requested, you must contact our Customer Service Center to start a return process and D'Raso will make the change and provide the best solution.

DELIVERY:

Once we have completed the manufacturing or preparation of your order, you will receive a confirmation email that includes your tracking number and details of the shipping company.

The estimated delivery time provided by the carrier typically varies from 6 to 12 business days approximately, and it is very likely that you will receive your products even before that period."

⚠️ It is our duty to inform you that if there is any deficiency in the service, loss, damage, or delay with the company responsible for shipping a package, you can rest assured that a corresponding refund, replacement, or credit will be provided.

After placing your order on D'Raso's online store, you will receive the following email notifications:

Waiting for payment: Means that your order has been placed correctly and is awaiting acceptance of your payment. At first, you should receive a confirmation a few minutes after placing your order. All orders are subject to availability. If an item or material is not available after you have placed your order, our customer service will contact you.

Payment accepted: This means that the transaction has been completed successfully.

We are manufacturing your order: This means that your order has entered the production plant and we have started the manufacturing process.

We have shipped your order: This means that your order has been shipped from our store and is on its way. You can see the tracking number from in customer account in the order history and details section.

You have received your purchase: This means that your order has been successfully delivered.

It is important to note that these email notifications will provide you with updates on the status of your order, from placement to delivery.

Once you have made the payment for your order, it is not possible to request a refund or cancel it. If you wish to make a change to your order, we recommend contacting us before the manufacturing process is completed (this is subject to certain conditions).

We securely store your order for a period of 30 days after the scheduled delivery date. This gives you a reasonable window of time to make any inquiries.

Please note that the normal use of any product involves natural wear. To extend its lifespan, we recommend visiting the ‘Product Care’ section on our Help Center, available on our website.

When you need to dispose of a pair of shoes, it is important to do so responsibly to minimize environmental impact. Here are some options and steps you can follow:

There are three main parts in which footwear can wear out: the sole, the midsole, and the upper and interior. The midsole (Comfort) refers to the cushioning layer located in the center of the shoe, intended to absorb walking impacts. The outsole is the bottom part of the shoe, and the upper is the top part.

Repair or Reuse:

If the shoes have a minor issue, such as a worn-out sole or lack of maintenance, consider repairing them instead of discarding. They could also be reusable if repurposed, such as turning them into practice shoes.

Donation:

If the shoes are in good condition and still usable, consider donating them to charities or reuse programs. Many people can benefit from a pair of gently used shoes.

Recycling:

Some recycling facilities accept footwear for decomposition and material recycling. Check with local recycling facilities for information on how and where to recycle shoes.

If no recycling or donation options are available, dispose of the shoes in regular trash responsibly. You may consider removing metal parts, such as eyelets or buckles, before disposing of them. Ensure you do so in the appropriate container.

The goal is to minimize waste and encourage responsible disposal practices.

For shoes made with leather, it's important to note that leather is a biodegradable material. This means it will break down over time and not contaminate the environment. However, it's important to dispose of leather responsibly to avoid contamination with other materials.

We would like to inform you that we close our store in mid-December each year for our annual closing period. This closure is scheduled to last approximately one month, during which we will be conducting maintenance, renovations, and preparations for the upcoming year.

During this period, we will not be available to process orders or provide services. However, we want to assure you that once we reopen, we will be ready to address your needs with renewed energy.

We appreciate your understanding and patience during this time. If you have any specific questions or require assistance before our closure, please feel free to contact us. We are here to help with anything you may need.