FAQs | D’Raso Official Site

We would like to inform you that our store closes in mid-December each year for our annual closure period. This closure is scheduled to last approximately one month, during which we carry out maintenance, renovation, and preparation work for the upcoming year.

During this period, we will not be available to accept orders or provide our services. Once we reopen, we will be ready to assist you again with renewed energy.

We appreciate your understanding and patience during this time. If you have any questions or need assistance before our closure, please do not hesitate to contact us. We will be happy to help.

We are available through WhatsApp chat to make it easy for you to get in touch with us. You can reach us at +57 313 621 4425.

Please note that we do not take calls through WhatsApp, as our customer service is managed via chat from a computer.

However, don't worry. You can send us a voice message or type your inquiry directly on WhatsApp. We will be happy to assist you and answer any questions you may have.

Semi-flexible shoe: It is more flexible than a conventional shoe, while retaining an internal structure with a certain degree of rigidity that provides good support for the foot and allows for moderate flexion. It is an excellent option for those looking for a balance between stability, comfort, and freedom of movement. It is especially recommended for ballroom dances such as tango, waltz, paso doble, milonga, salsa, and others.

Extra-flexible shoe: It features an internal structure designed to provide greater flexibility, allowing for a wider range of movement and greater freedom through the instep. It is especially recommended for dancers who practice ballroom or salsa styles that require greater flexibility and freedom of movement, such as the Cali style.

Despite these differences, both types of footwear share important qualities: they are lightweight and designed to facilitate precise and elegant movement, allowing dancers to express themselves with freedom and confidence.

Natural leather and the various nuances that different tanning agents contribute during the tanning process create a beautiful palette of colors that enhances the authenticity of this material. However, even when the same formula is used, variations in color absorption may occur due to differences in the structure of the leather's pores. Some leathers have more open pores and absorb color more intensely, while others have a more compact structure, resulting in a subtler absorption that is still sufficient to achieve the desired shade.

It is important to keep in mind that leather may also change over time due to its breathable nature. Oxidation, caused by interaction with oxygen, can alter its tone and color over time, giving each piece a unique character.

The images we present are for illustrative purposes, and we make every effort to maintain the highest possible color accuracy compared to the actual product. However, it is important to note that shades may vary depending on the production batch, the characteristics of the leather itself, your screen settings, the use of flash, and even the lighting used when taking the photograph or in the environment where the image is viewed.

Variations in color tones in photographs can be caused by several factors, such as:

Monitor calibration: The screen on which you view the photograph can affect how you perceive colors. Calibrated monitors can display colors more accurately than those that are not calibrated.

Camera settings and quality: Different cameras and smartphones may have different settings and capabilities for capturing and processing colors, which can result in variations in the color tone of a photograph.

Editing and processing: Post-production, whether through filters, color adjustments, or editing in different software programs, can alter the appearance of color tones in an image.

Lighting conditions: The lighting conditions in the environment where the photograph was taken, such as natural or artificial light, shadows, or even the use of flash, can affect how color is perceived.

File format: The format in which the image is saved and processed can also influence how colors are represented.

It is also important to keep in mind that variations in color perception are normal and may occur due to individual differences in the way each person visually interprets colors.

For these reasons, the photographs we present are for illustrative purposes, and we make every effort to maintain the highest possible accuracy compared to the actual color of the product. However, slight variations in tone may occur between the photograph and the product received.

All our products are handcrafted by skilled artisans, allowing each piece to be carefully made by hand, using mostly natural leather. This artisanal process may result in subtle variations from one piece to another, making each product unique and special.

Natural marks and imperfections in leather should not be considered defects, but rather characteristics inherent to this material. Natural leather retains the unique characteristics that make it distinctive and, with use and over time, may develop minor variations, marks, or changes in appearance. These characteristics are part of its natural nature and contribute to making each piece crafted from natural leather unique and exclusive.

Each part of the shoe is cut from different areas of the leather. For this reason, the texture and natural characteristics of the leather may vary slightly from one piece to another, causing some areas to have more or less texture than others.

We recommend creating an account, as our products are personalized. Registering allows us to save the information needed to process your order and coordinate shipping more efficiently.

The difference between conventional footwear and shoes designed specifically for dancing is significant. Although they may look like ordinary shoes at first glance, dance shoes are specifically designed to provide lightness, durability, and freedom of movement, allowing them to accommodate the different movements and demands of dancing. In general, this type of footwear uses leather or suede soles instead of traditional rubber soles, providing an appropriate balance between grip and glide during dancing.

At first glance, different types of footwear may appear suitable for dancing, such as street shoes, sneakers, or even boots. However, shoes specifically designed for dancing offer features that help enhance performance. Their design provides a proper fit around the foot, reduces the weight of the footwear, and incorporates a sole designed to facilitate turns, movement, and changes of direction. All of this contributes to greater comfort, control, and confidence during every movement.

Flamenco shoes are characterized by their firm structure and are generally heavier than casual footwear. In fact, they can be considered an essential part of the dancer’s musical instrument, as they are designed to produce and enhance the characteristic sounds of footwork. Sound is an essential element of flamenco, which is why these shoes are specifically constructed to enhance sound quality, precision, and resonance during dancing.

The structure used in the construction of our flamenco shoes plays a fundamental role in both their durability and the production and resonance of the characteristic sounds of footwork, allowing the footwear to respond appropriately to the demands of this discipline.

Each order is processed in the order in which it is received, respecting each customer's preferences and requirements and avoiding mass production.

Our manufacturing process involves multiple stages, and since each product is unique, it is handcrafted and customized, with careful attention to every detail to create a product that meets each customer's requirements.

It is important to keep in mind that, due to the artisanal and customized nature of the process, manufacturing times may occasionally vary and may be longer or shorter depending on the circumstances of each order.

It is important to keep in mind that your order is subject to confirmation and validation of your payment by the payment service provider you choose (whether online payment, bank transfer, or cash). Once your payment has been validated and confirmed, we will begin the manufacturing process.

Yes. Orders placed through our online store are automatically registered in our database and immediately prepared to begin the production process. The estimated manufacturing time is 4 weeks.

Orders placed in person or through our WhatsApp chat or email may require more time. Our team will provide you with information about the approximate manufacturing times currently available through these communication channels.

Generally, all our products are made to order. However, we are pleased to inform you that we currently have some designs available in stock, each with different characteristics. We invite you to explore them with no obligation, and if you find one you like, you can place your order immediately.

For more information about our shoes available for immediate delivery, please contact us through our WhatsApp chat. We will be happy to answer any questions you may have.

For customized products (Special Orders), packages are shipped within 24 hours after the estimated manufacturing time has been completed, or sooner if the product is finished ahead of schedule. Shipments are made through Interrapidísimo, FedEx, or Servientrega, all with tracking numbers. Delivery times depend on the shipping carrier and destination.

Within Colombia: in major cities, the estimated delivery time is generally 2 to 4 business days.

International shipments: in major cities, the estimated delivery time is 6 to 12 business days, although the package may arrive sooner.

For remote areas, locations with low population density, or areas with limited accessibility, special delivery times may apply.

⚠️ Please note that if there is a service issue, loss, damage, or delay attributable to the company responsible for the shipment, you can rest assured that D'Raso will process the corresponding refund, replacement, or store credit for the invoice value, as applicable.

⚠️ Please keep in mind that the dates indicated are estimates and may vary for different reasons, such as the shipping confirmation date, inspections carried out by customs authorities, or other circumstances related to transportation.

If you have questions about import taxes or regulations, we recommend consulting local sources or the customs authorities in the destination country, as these costs are not included in the quoted price.

It is important to keep in mind that if the package is not received for any reason, it may be destroyed or returned to the sender. In such cases, D'Raso will not be responsible for or assume any return shipping costs or taxes that may be incurred.

Yes; however, please keep in mind that there are different shoe sizing systems. Measurements in centimeters are universal, which is why we use centimeters “cm” as our unit of measurement to ensure that the correct size is selected.

You can find more information about sizing in our size and ordering guide.

We want you to find the right size when shopping in our online store. To make your choice easier, we provide a size guide and information about the characteristics of our shoes to help you find the most suitable option for you. You can find this information in the “Size Guide & More” section of the Help Center on our website.

Yes. The manufacturing of a customized product involves several stages, including design customization, taking measurements, and analyzing them. For this process, coordination between the customer and our team is essential in order to manufacture a product according to the specified requirements and desired size.

Even when precise measurements are taken, a custom-made shoe may require additional adjustments, especially when the foot has particular characteristics or measurements. Factors such as the shape of the foot, the design, the material, or personal preferences may influence the comfort and fit of the shoe.

For this reason, it is recommended to be prepared for some minor adjustments, such as stretching the leather or making small modifications to the fit, in order to achieve greater comfort. If necessary, a professional shoemaker or our team can assist you with these adjustments.

We have designed our platform so that you can select all available options. However, if you cannot find your size among the available options, please contact us for more information and assistance.

At D’Raso, it is very important to us that your shoes fit properly and provide the comfort you need. Please keep in mind that there is a difference between a shoe feeling snug and the shoe actually being the wrong size or not matching the measurements of your foot. When trying on new shoes, it is normal for them to feel slightly snug or stiff, as they are in their initial condition. With use, the materials may gradually give and soften, especially in shoes made from genuine leather, allowing them to adapt better to the foot.

However, if the shoe is clearly too small, causes pain, restricts toe movement, or simply does not correspond to your foot measurements, you should not assume that this is merely part of the normal break-in process of a new shoe. In these cases, please do not hesitate to contact us before making any modifications, so that our team can guide you and help determine the best solution.

Our goal is for you to receive footwear that fits your feet properly and allows you to dance with comfort, confidence, and security.

Our goal is to help you find the ideal size when shopping in our online store. To make this process easier, we have created a size guide and information about the characteristics of our footwear to help you choose the model and size that are most suitable for you.

If, despite following our size guide, the shoes you received do not fit your foot properly, don't worry. Please contact our Customer Service team, and we will be happy to review your case and guide you toward the best alternative to achieve a proper fit and the comfort you need.

Our team will assist you throughout the process to find the most appropriate solution based on the characteristics of the footwear and the conditions of your order.

Please keep in mind that, depending on the solution required, shipping costs may not be included.

D’Raso will cover the return shipping costs when the item is damaged or defective, does not match the description provided, or when the listing includes a free return policy. Please note that we do not accept returns sent with payment due upon delivery.

Return shipping costs will be your responsibility if you decide to return the item because it requires adjustments to the fit or if you wish to make changes to any of its characteristics.

At D’Raso, we value and encourage creativity and personal expression, and we appreciate the design ideas our customers share with us. However, as we must follow our established manufacturing processes, we are currently unable to accept external ideas, designs, or proposals that differ from the models we have already developed in our catalog.

Nevertheless, we invite you to explore our website to discover our designs and see if you can find a similar option that may be of interest to you.

Of course! You have the option to select different colors and materials for the designs in our catalog. Although we present some models in different color variations, due to technological limitations, these changes cannot be made directly through our website. If you would like to modify the colors and/or materials of a particular design, we invite you to contact us.

Please keep in mind that the availability of colors and materials may vary depending on the product, and some characteristics may also vary. The images we display are for illustrative purposes and are intended to represent our products as accurately as possible.

⚠️ We make every effort to maintain color accuracy compared to the actual product. However, shades may vary depending on the material production batch, your screen settings, the use of flash, or the lighting conditions under which the product is viewed.

At D’Raso, quality is our priority.

Although it is uncommon for our products to develop damage or defects, all our shoes are covered by a 5-month warranty against manufacturing or material defects. If an unusual issue should arise, we will be happy to provide you with a solution.

If you experience any unusual issue with the product after this period, we will also be happy to review your case individually.

The warranty does not cover:

• Improper use or damage caused by misuse.
• Exposure to chemicals, moisture, or extreme heat.
• Use on rough surfaces or for purposes other than dancing.
• Normal wear and tear from use.

For full details, terms, and exclusions, you can consult the “Returns/Warranty” section on our website.

We have designed our payment process to provide you with a fast, simple, and secure online shopping experience.

In our online store, you can complete your order using PayPal or the major credit and debit cards accepted by this platform.

At our physical store in Colombia, you can pay in cash, by bank transfer through Bre-B or Nequi, or by card using a card terminal. We can also provide you with a payment link so you can complete the transaction directly through your bank.

To ensure the security of your data, your debit or credit card information is not stored in our systems. This information is handled directly by the payment gateway, helping to protect your information and privacy.

If D’Raso has sent you an item different from the one you ordered, we recommend contacting our Customer Service Center to initiate the return process. We will take care of arranging the appropriate exchange and provide you with the best solution available.

After placing your order through the D’Raso online store, you will receive emails with information about the different statuses of your order:

Awaiting payment: This message indicates that your order has been received successfully and is awaiting payment confirmation. Normally, you should receive this notification within a few minutes of placing your order. All orders are subject to availability. If an item or material becomes unavailable after you place your order, our Customer Service team will contact you.

Payment accepted: This status indicates that the payment transaction has been completed successfully.

We are manufacturing your order: This message indicates that your order has been received at our production facility and that we have started the manufacturing process.

We have shipped your order: This status indicates that your order has been shipped from our store and is in transit. You can find the tracking number in your customer account, under the “Order History and Details” section.

Your order has been delivered: This message confirms that your order has been successfully delivered.

It is important to keep in mind that these emails will keep you informed about the status of your order, from purchase confirmation through delivery.

Our products are made to order, and once payment has been confirmed, we begin preparing your order according to the specifications selected. For this reason, it is not possible to request a cancellation or refund once the manufacturing process has begun.

However, after placing your order, there may be a period of a few hours before manufacturing begins. If you placed your order by mistake and wish to cancel it, we recommend contacting us as soon as possible. If manufacturing has not yet started, we may be able to process the cancellation and corresponding refund, subject to the applicable terms and conditions.

Once the refund has been requested, the time required for the funds to appear in your account depends exclusively on the processing times of your bank or financial institution.

Once your order has been completed, we will keep it safely stored for a period of 30 days for you to pick up. This period gives you a reasonable amount of time to arrange pickup or shipping for delivery, as well as to address any questions you may have.

To keep your product in the best possible condition and extend its lifespan, we recommend visiting our ‘Product Care’ section in our Help Center, where you will find care recommendations based on the characteristics and materials of each product.

When you need to dispose of your shoes, it is important to do so responsibly to minimize their environmental impact. Before disposing of them, consider the following options:

Repair or Reuse:

If the shoes have a minor issue, such as a worn sole, or require maintenance, consider having them repaired instead of disposing of them. You can also give them a new purpose, for example, by using them for practice.

Donation:

If the shoes are in good condition and can still be used, consider donating them to charitable organizations or reuse programs. This allows someone else to make use of them and helps extend their lifespan.

Recycling:

Some recycling facilities accept footwear to recover or process its different materials. We recommend checking the options available in your area to find out how and where you can recycle your shoes.

If repair, reuse, donation, or recycling options are not available, you can dispose of the shoes with the appropriate waste according to the waste management regulations in your area. Whenever possible, avoid disposing of them together with materials that can be recovered or recycled.

For shoes made of leather, please keep in mind that leather is a natural material that can biodegrade under certain conditions. However, footwear is made up of different materials, adhesives, and components, so it should be disposed of responsibly, taking into account the options available in your area.

The best option is to extend the lifespan of your shoes for as long as possible and, when they can no longer be used, look for reuse or recycling alternatives before disposing of them.